This Consumer Health Data Policy describes how RivenMD+ collects, uses, and shares "consumer health data" of residents of Nevada and Washington, as that term is defined under the privacy laws of those states. It applies to consumer health data collected by or for RivenMD+ through our websites, including www.rivenmd.com, our email messages, and our in-person or offline interactions that involve consumer health data (the "Website").
This Consumer Health Data Policy supplements our Privacy Policy and applies solely to the consumer health data of Nevada and Washington residents. By providing us with consumer health data or using the Website, you agree to the collection, use, and disclosure of your consumer health data as described here. If you do not agree, do not provide us with consumer health data and do not use the Website.
RivenMD+ ("RivenMD+", "we", "our", or "us") operates from a principal place of business at 22818 Paradise Gate Dr, Spring, TX 77373, together with its affiliates and subsidiaries.
1. Consumer health data we may collect
Depending on how you interact with us and the choices you make, we (and the vendors that perform services on our behalf) may collect the following categories of consumer health data:
- Information that identifies you as a person seeking health care services.
- Information that identifies your past, present, or future health status or conditions.
- Health-related information that, with your authorization, we receive from your telehealth provider in connection with the Telehealth Platform.
- Inferences we draw from any of the above that are used to associate or identify you with the data described above.
2. Sources of consumer health data
We may collect consumer health data directly from you, for example when you register for a newsletter, join a waitlist, or otherwise submit it to us. We and our vendors may also collect it passively through cookies and similar technologies as you interact with our Website and emails, as described in our Cookie Policy. With your authorization, we may receive consumer health data from your health care provider in connection with the Telehealth Platform, as described in our Privacy Policy and Terms of Service.
3. How we use consumer health data
We may collect and use consumer health data to:
- Provide the Website and our products and services.
- Provide support, respond to your inquiries, and communicate with you.
- Fulfill our contractual obligations.
- Review usage, administer and improve the Website, and conduct research and analysis to improve our products and services.
- Prevent, detect, and investigate fraud, security incidents, and other illegal or harmful activity, and for safety and compliance purposes.
- Send you information, newsletters, and promotional materials where you have signed up or consented.
- Create de-identified or aggregated data for analytical purposes.
We obtain your consent or authorization where required by applicable law. We do not use consumer health data for targeted advertising, and we do not sell consumer health data.
4. How we share consumer health data
We do not sell your consumer health data. We may share it, with your consent or as reasonably necessary to provide a product or service you have requested, and with the following categories of recipients:
- Vendors and service providers that perform business, professional, or technical functions for us and are contractually bound to protect the data.
- Government, law-enforcement, or regulatory authorities to comply with law or respond to lawful requests, subpoenas, or investigations.
- Parties as necessary to protect the security of our systems or to address a violation of our Terms of Service or the rights of others.
- An entity that acquires or intends to acquire us or our assets in a merger, sale, financing, bankruptcy, or reorganization.
5. Third-party collection
Depending on your browser, browser add-ons, and the permissions you set on your devices, third parties may be able to collect consumer health data from you over time and across different websites. You can manage many of these technologies through your browser settings and as described in our Cookie Policy.
6. Your privacy rights
Subject to legal limitations and exceptions, Nevada and Washington residents may exercise some or all of the following rights:
- Confirmation and access: request to confirm whether we collect, share, or sell your consumer health data and to access it, including a list of the third parties and affiliates with whom we have shared it.
- Deletion: request that we delete consumer health data we collected from you and retain.
- Withdraw consent: withdraw your consent to our collection and sharing of your consumer health data.
We may deny a request if you are not a Nevada or Washington resident or where it is reasonably necessary to prevent, detect, or respond to security incidents, identity theft, fraud, or other illegal activity; to preserve the integrity or security of our systems; or to investigate, report, or prosecute those responsible for such activity.
7. Exercising your rights
Nevada and Washington residents may exercise these rights by emailing us at privacy@rivenmd.com. We may take steps to verify your identity before responding, for example by asking about your prior interactions with us. If we deny a request, we will explain why and how to appeal, as required by applicable law.
8. Changes to this Consumer Health Data Policy
We may revise this Consumer Health Data Policy at any time in our discretion. When we do, we will post the changes on the Website and update the "Last updated" date above. Your continued use of our services after changes are posted means you accept them.
9. Contact us
For questions about this Consumer Health Data Policy or your consumer health data, contact us at privacy@rivenmd.com or at 22818 Paradise Gate Dr, Spring, TX 77373.