RivenMD+ ("RivenMD+", "we", "our", or "us") operates from a principal place of business at 22818 Paradise Gate Dr, Spring, TX 77373, together with its affiliates and subsidiaries.
These Terms of Service (the "Terms") govern your access to and use of our websites, including www.rivenmd.com, and any content, functionality, and services we offer through them (the "Website"). Please read them carefully before you start to use the Website. By using the Website, or by clicking to accept these Terms where that option is offered, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Website.
IMPORTANT INFORMATION ABOUT DISPUTE RESOLUTION: THESE TERMS REQUIRE THAT MOST DISPUTES BETWEEN YOU AND RIVENMD+ BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND CONTAIN A CLASS-ACTION WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT — EXCEPT FOR MATTERS THAT QUALIFY FOR SMALL-CLAIMS COURT — AND TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE PROCEEDING. PLEASE REVIEW SECTION 24 (ARBITRATION; CLASS-ACTION WAIVER) AND SECTION 25 (GOVERNING LAW AND JURISDICTION).
1. Acceptance of these Terms
By using the Website, or by clicking to accept these Terms where that option is offered, you confirm that you are at least 18 years old, reside in the United States, and can form a legally binding contract with us. If you do not meet these requirements or do not agree to these Terms, you must not access or use the Website.
2. Eligibility
The Website and our services are offered only to individuals who are at least 18 years of age and reside in the United States. The Website is not directed to children, and we do not knowingly collect information from anyone under 18.
3. Changes to these Terms
We may update these Terms from time to time to reflect changes in law, our services, or our practices. Updates are effective when posted, and the "Last updated" date above will change. Your continued use of the Website after an update means you accept the revised Terms. Changes to the arbitration and dispute-resolution provisions will not apply retroactively to a dispute of which either party gave notice before the change was posted. Please review this page periodically.
4. The Website and our services
We offer the Website for purposes that include the following. This list is not exhaustive, and we may add, change, or discontinue features at any time in our discretion.
- Information and marketing. Information about RivenMD+, our programs, products, services, events, and news, and the option to sign up for newsletters and other communications.
- Access to a telehealth platform. Eligible U.S. residents may access telehealth services as described in Section 5.
- Purchases. The ability to order eligible products and services on a direct-pay basis, as described in Section 8.
We may engage service providers to operate or support all or part of the Website. We aim to keep the Website accurate and current but do not warrant that it is complete, accurate, or up to date, and we have no obligation to update it.
5. Telehealth services (U.S. residents only)
RivenMD+ is a technology platform. RIVENMD+ DOES NOT PRACTICE MEDICINE AND DOES NOT PROVIDE MEDICAL, CLINICAL, OR PHARMACY SERVICES. If you are a U.S. resident, you may be eligible to access telehealth services provided by independent, state-licensed clinicians and affiliated professional medical groups (the "Telehealth Platform"). Whether services are available to you depends on your attested location and applicable state licensure, which are determined at the time of your request.
Using the Website or accessing the Telehealth Platform does not create a patient-provider relationship between you and RivenMD+. Any clinician-patient relationship is solely between you and the licensed provider who treats you. With your authorization, your provider may share certain personal and health information with us for the purposes described in your authorization, our Privacy Policy, and our Consumer Health Data Policy. Additional terms presented on the Telehealth Platform govern your use of those services.
6. Pharmacy services
RivenMD+ is not a pharmacy and does not dispense or compound medications. We do not control or influence the independent professional judgment of any clinician or pharmacist. Prescriptions written by a treating provider are fulfilled by independent, licensed pharmacies. By using the Telehealth Platform you understand that any pharmacy services are provided by those third-party pharmacies and not by RivenMD+.
7. Partner pharmacies
RivenMD+ works with one or more licensed compounding and dispensing pharmacies to facilitate the prescription fulfillment associated with the Telehealth Platform. The specific pharmacy that serves your prescription is identified to you in connection with your order. Partner pharmacies are independent providers responsible for prescription fulfillment and pharmacy services, and their services are governed by their own terms, policies, and applicable law.
8. Orders, pricing, payment, and shipping
Our services are offered on a direct-pay basis. We do not bill insurance for products or services offered through the Website. When you place an order you may be asked for payment, billing, and shipping information. You represent that you are authorized to use any payment method you provide, and you authorize us and our payment processors to charge it for your order, including applicable taxes and any shipping and handling.
You are charged when you place your order, and the sale is final at that time. Our acknowledgement of an order confirms receipt only; it does not confirm acceptance, pricing, or availability. We try to describe and price items accurately, but the Website may contain errors, inaccuracies, or omissions, and we may correct them and cancel affected orders at any time without prior notice. We may limit quantities, decline or cancel orders, and condition or refuse promotions in our discretion.
Shipping charges and delivery estimates are presented during checkout. Delivery times are estimates only. We are not responsible for shipments that are undeliverable due to an incorrect or insufficient address or refusal of delivery, and we may charge to re-ship returned items.
9. Accounts and security
You may need to register to use certain features. All information you provide must be accurate, current, and complete, and is handled under our Privacy Policy. Keep your credentials confidential, do not let others use your account, and notify us immediately at support@rivenmd.com of any unauthorized access. Log out after each session, especially on shared devices. We may disable any credential at any time in our discretion.
10. Intellectual property
The Website and all of its content, features, and functionality (text, graphics, logos, images, audio and video, data, software, and the look and feel) (the "Content") are owned by us, our affiliates, or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-commercial license to access and view the Content. You may temporarily cache Content incidental to normal browsing, but you must not copy, modify, distribute, publicly display, create derivative works from, or commercially exploit the Content except as expressly permitted. If you submit feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them without restriction. All rights not expressly granted are reserved.
11. Trademarks
"RivenMD+" and "RivenMD," our logos, and related names and slogans are trademarks of RivenMD+ and may not be used without our prior written permission. Other names and marks on the Website are the property of their respective owners.
12. Acceptable use
You agree not to use the Website to: violate any law or regulation; harm or attempt to harm minors; transmit spam or unsolicited promotions; impersonate any person or entity; upload viruses or malicious code; scrape, harvest, or use automated means (including automated or AI tools) without our written consent; interfere with, overburden, or disrupt the Website or its infrastructure; attempt unauthorized access; or use the Website for any commercial purpose not expressly authorized by us. You agree to provide accurate information and to keep your credentials secure.
13. User contributions
The Website may let you post or submit content ("User Contributions"). You retain ownership of your User Contributions but grant us and our affiliates a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute them in connection with operating and promoting the Website, consistent with your settings and our Privacy Policy. You represent that you own or control the rights to your User Contributions and that they comply with these Terms. You are solely responsible for your User Contributions, and we are not responsible for content posted by you or others.
14. Content standards
User Contributions must comply with applicable law and must not be defamatory, obscene, abusive, hateful, harassing, or inflammatory; promote violence or unlawful discrimination; infringe any intellectual-property, privacy, or publicity right; deceive or promote illegal activity; impersonate others or misrepresent affiliation; or imply endorsement by us if untrue.
15. Monitoring, enforcement, and termination
We may, but are not obligated to, monitor User Contributions, and we may remove or refuse any content, take action we deem appropriate (including disclosure to law enforcement) for any violation, and suspend or terminate your access at any time, with or without notice, including for breach of these Terms, prolonged inactivity, or conduct we consider harmful. On termination, your rights under these Terms end and you must stop using the Website. We do not review all content before posting and are not liable for user or third-party content.
16. Copyright complaints (DMCA)
If you believe content on the Website infringes your copyright, send a notice to our designated agent at legal@rivenmd.com, or at 22818 Paradise Gate Dr, Spring, TX 77373, that includes the elements required by the U.S. Digital Millennium Copyright Act: identification of the copyrighted work and the allegedly infringing material and its location; your contact information; a statement of good-faith belief that the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the owner; and your physical or electronic signature. We will respond to valid notices, may remove the material, will notify the poster, and may accept a counter-notification meeting DMCA requirements. We may terminate the accounts of repeat infringers.
17. Reliance on information; medical disclaimer
Information on the Website is provided for general informational purposes only and may include general content about health topics. IT IS NOT MEDICAL ADVICE AND IS NOT A SUBSTITUTE FOR CONSULTATION WITH A QUALIFIED CLINICIAN. We do not warrant the accuracy, completeness, timeliness, or usefulness of any information, and any reliance on it is at your own risk. Third-party content reflects the views of its authors, not necessarily ours, and we are not responsible for it. IF YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER.
18. Third-party links
The Website may link to third-party sites and resources we do not control. We are not responsible for their content, policies, or practices, and your use of them is at your own risk and subject to their terms.
19. Linking to the Website and social features
You may link to our homepage in a way that is fair, lawful, and does not damage or take unfair advantage of our reputation, but you must not imply any association or endorsement without our written consent, frame or deep-link our pages, or link from a site you do not own or that violates the content standards above. We may withdraw linking permission at any time.
20. Geographic restrictions and export
The Website is intended for use in the United States. We make no representation that it is appropriate or available elsewhere; if you access it from another location, you do so at your own risk and are responsible for compliance with local law. You may not use the Website if you are subject to U.S. sanctions, and you must comply with all applicable U.S. export and re-export controls.
21. Disclaimer of warranties
THE WEBSITE AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, security, and availability, to the fullest extent permitted by law. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components, and you are responsible for your own anti-virus protection and data backups.
22. Limitation of liability
To the fullest extent permitted by law, RivenMD+, its affiliates, and their respective officers, directors, employees, licensors, and agents (the "RivenMD+ Group") will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or savings, arising out of or relating to the Website. The RivenMD+ Group's total aggregate liability arising out of or relating to these Terms or the Website is limited to the greater of (a) the amount you paid to us in the six months before the event giving rise to the claim and (b) USD $10. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence. California residents may contact the Complaint Assistance Unit of the California Department of Consumer Affairs as provided by California Civil Code Section 1789.3.
23. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless the RivenMD+ Group from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or applicable law, your User Contributions, or your misuse of the Website or Content.
24. Arbitration; class-action waiver
Except as stated below, any dispute arising out of or relating to these Terms, our other posted policies, or the Website will be resolved by final and binding individual arbitration administered by JAMS under its applicable rules, before a single arbitrator, seated in Harris County, Texas; you may request a hearing near your residence or by phone or video. Either party may bring an individual claim in small-claims court or seek provisional relief in aid of arbitration.
YOU AND RIVENMD+ AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or preside over class or representative claims. Judgment on the award may be entered in any court of competent jurisdiction.
25. Governing law and jurisdiction
These Terms and any dispute arising out of them are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to their jurisdiction. Any claim must be filed within one (1) year after it accrues, to the fullest extent permitted by law. The state in which clinical services are provided is determined at the time of service by your attested location and provider licensure and is independent of this governing-law clause.
26. Waiver and severability
We may assign our rights under these Terms without affecting yours. Our failure to enforce any provision is not a waiver of it. If any provision is held unlawful or unenforceable, the remaining provisions remain in full effect.
27. Entire agreement
These Terms, together with the other policies posted on the Website and our Privacy Policy, are the entire agreement between you and RivenMD+ regarding the Website and supersede all prior understandings.
28. No third-party beneficiaries
These Terms do not create any rights enforceable by anyone who is not a party to them.
29. Language
These Terms are made available in English. Any translation is provided for convenience only, and the English version controls in the event of any conflict or ambiguity.
30. Survival
Provisions that by their nature should survive termination — including Sections 6, 7, and 10 through 29 — survive termination of these Terms.
31. Contact
Questions, feedback, or legal notices may be sent to legal@rivenmd.com or to 22818 Paradise Gate Dr, Spring, TX 77373. We may contact you by email if you sign up for communications or have a relationship with us, and by phone or SMS only with your prior express consent (reply STOP to opt out of texts).